Shipping policy
*Last Updated:* [Insert Date]
Thank you for shopping with Zentrova Store. This Shipping Policy outlines how we process, ship, and deliver your orders.
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## 1. Order Processing
* All orders are processed within *1–3 business days* after payment confirmation.
* Orders are not processed on Sundays or public holidays.
* In case of high order volume, processing may take slightly longer. Customers will be notified of any delays.
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## 2. Shipping Charges
* Shipping charges are calculated at checkout based on your location and order value.
* We may offer *free shipping* on selected products or above a certain order amount (if applicable).
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## 3. Delivery Time
* Estimated delivery time is *3–7 business days* within India.
* Delivery timelines may vary depending on location, courier availability, and unforeseen circumstances.
* Remote areas may take additional time.
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## 4. Shipping Partners
We work with trusted third-party courier services to deliver your orders safely and efficiently.
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## 5. Order Tracking
* Once your order is shipped, you will receive a *tracking ID* via email/SMS.
* You can track your order using the provided tracking link.
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## 6. Incorrect Address
* Customers are responsible for providing accurate shipping details.
* Zentrova Store is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
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## 7. Delays and Issues
* While we aim to deliver on time, delays may occur due to:
* Weather conditions
* Logistics issues
* Government restrictions or holidays
* Zentrova is not liable for delays caused by courier partners, but we will assist in tracking your order.
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## 8. Damaged or Lost Packages
* If your order arrives damaged, please contact us within *48 hours* with proof (photos/videos).
* In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
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## 9. International Shipping (Optional)
* Currently, we *[do/do not]* offer international shipping.
* If applicable, additional customs duties or taxes will be the responsibility of the customer.
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## 10. Contact Us
If you have any questions regarding shipping, please contact us:
* Email: mdazadul00786@gmail.com